Privacy policy

Privacy Policy

At DS Store, Trade name "Digital Strom Ltd company number 04922375", safeguarding your privacy is our top priority. We are dedicated to protecting your personal information and ensuring that your data is handled with the utmost care. This Privacy Policy outlines how we collect, use, and share your information.

1. Information We Collect

Information You Provide

We collect information through various means:

Placing Orders: When you make a purchase on our website, we collect personal details including your full name, address, postal code, and contact information.
Website Visits: When you visit our website, we gather data on your interests, preferences, the location from which you access our site, how long you stay, and the pages you visit.
Sign-ups: If you sign up for promotional codes or newsletters, we collect your email address and password to facilitate automatic logins and send you relevant offers.
Correspondence: We may record your communications with us, including phone calls and emails.

Information We Collect Automatically

Visiting Details: We automatically collect information about your visit, including the time and duration of your visit, search queries, and preferences. This data is gathered through cookies and analytics software.
Technical Information: We may collect details such as your IP address, browser type and version, operating system, and device ID.

Information Collected from Cookies

We use cookies, pixels, and similar technologies to collect certain information about your interaction with our services. This may include device information, browser information, network connection details, IP address, and other interaction data.

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services: To ensure we deliver the services you request and offer you a personalized experience.
To Keep You Informed: To notify you about new products, updates, and special offers.
To Offer Discounts: To provide you with promotional codes and discounts for our products.
Providing Products and Services: To process your payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, and manage your account.
Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This includes tailoring the Services and advertising on our Site and other websites.
Security and Fraud Prevention: To detect, investigate, or act regarding possible fraudulent, illegal, or malicious activities.
Communicating with You: To provide customer support and improve our Services.

3. Information Sharing

We share your information with limited parties for specific purposes:

Website Management Team: To manage and process your information for service delivery and inquiries.
Delivery Team: To fulfill orders and manage delivery details, including your address and contact information.
Customer Care Team: To assist with your inquiries and provide order-related information.

4. Data Security

We take your privacy seriously and have implemented robust security measures to protect your data:

Compliance: We adhere to the Data Protection Act 1998 and GDPR regulations and do not sell your personal information to third parties.
Security Measures: We use advanced security technologies and protocols to safeguard your data. Our servers are protected by multiple security barriers to ensure end-to-end protection.

5. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Update: You can request updates or corrections to your personal information.
Delete: You can request the deletion of your personal information, subject to legal and contractual limitations.

To exercise these rights or for any concerns about your data, please contact us.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site, update the "Last updated" date, and take any other steps required by applicable law.

7. Information Collection and Usage Over the Past 12 Months

Over the past 12 months, we have collected personal information about you from various sources. We use this information to communicate with you, provide services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.

8. Information Collected through Cookies

We use Cookies to power and improve our Site and Services. For specific information about the Cookies we use, including those related to our Shopify store, see Shopify Cookie Policy. Cookies help us remember your actions and preferences, run analytics, and better understand user interactions.

Most browsers automatically accept Cookies, but you can set your browser to remove or reject Cookies. Please note that removing or blocking Cookies can affect your user experience and the functionality of our Services.

9. Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal our decision by contacting us or lodging a complaint with your local data protection authority.

10. Contact Information

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at:

Email: digitalstromltd@gmail.com
Address: Eastern Avenue East, RM2 5RA