Welcome to the DS Store Frequently Asked Questions (FAQ) Page!
At DS Store, we aim to make your furniture shopping experience as seamless as possible. This FAQ section is here to answer your most common questions about our products, services, and policies. Whether you're curious about our furniture collections, shipping options, returns, or need help with a specific issue, you'll find clear and helpful answers here.
If you have additional questions or need personalized support, our friendly customer service team is always just a call or message away. We're here to help you every step of the way!
A: You can place an order directly through our website by adding items to your cart and proceeding to checkout. Alternatively, you can visit our store or call our customer service team to place an order over the phone.
A: Yes, we offer a range of customization options for many of our products. You can choose from various fabrics, finishes, and configurations. Please contact our sales team for more information on customization.
A: Delivery times vary depending on the product and your location. Generally, in-stock items are delivered within 7-14 business days. Custom orders may take longer, typically 4-8 weeks. We'll provide a more specific timeframe at the time of purchase.
A: Upon delivery, please inspect your furniture for any damage or defects. If you notice any issues, report them immediately to the delivery team and contact our customer service for assistance.
A: Yes, we offer Paypal financing options for eligible customers to suit your budget. You can apply for financing during the checkout process or speak with our customer service team for more details.
A: We accept all major credit cards, debit cards, and PayPal. Financing options are also available for eligible customers. For in-store purchases, we accept cash and check payments as well.
A: You can contact our customer service team via email at digitalstromltd@gmail.com, phone at 07436499256 or through the live chat feature on our website. Our team is available 24/7.
A: Each piece of furniture comes with specific care instructions. Generally, we recommend regular dusting, avoiding direct sunlight, and using appropriate cleaning products. For more detailed care guidelines, please refer to the product manual or contact our customer service team.
A: If your furniture requires repairs, please contact our customer service team to discuss the issue. We offer repair services for many of our products and can guide you on the best course of action.
